FAQ – TrophyMark

Frequently Asked Questions

Everything you need to know about ordering, personalization, your private TrophyMark page, shipping, updates, and more.

ORDERING AND PERSONALIZATION

After placing your order, you'll be directed to a short personalization form where you'll upload your photos and provide the details and story behind your trophy. We'll use that information to create your personalized TrophyMark Print and private TrophyMark page.

You'll be asked for your favorite photos along with details about your hunt or catch, such as the species, date, location, and other information you'd like included. You'll also have an opportunity to share the story behind the memory in your own words.

For the best results, upload the highest-quality original photos you have available. Clear, well-lit images generally produce the best print. Avoid screenshots or heavily compressed images when possible. If we notice an issue with an image that may affect your finished print, we'll contact you.

Yes. You can request a digital proof before your print is sent to production. Choosing a proof may add additional processing time since we'll wait for your approval before producing your order.

If you notice something that needs to be changed, contact us as soon as possible. We'll do our best to make changes before your print enters production. Once production has started, changes to the physical print may no longer be possible.

YOUR TROPHYMARK PAGE

Your TrophyMark page is the private digital page connected to the QR code on your print. It preserves the story and details behind your hunt or catch so the memory can be revisited anytime.

Scan the QR code on your TrophyMark Print with a smartphone camera. You can also access the page directly through its unique link.

Your TrophyMark page is not publicly listed or intended to be searchable. It is accessible through its unique QR code or direct link, so you control who you choose to share it with.

No. Your TrophyMark page has no scheduled expiration date or recurring fee. It is designed to preserve your story for years to come.

Yes. Anyone you choose to share the QR code or direct link with can view the TrophyMark page, making it easy to share the story behind your trophy with family and friends.

PRINTING AND SHIPPING

Your TrophyMark Print is available in the size selected when ordering. Product dimensions and framing options are shown on the product page before purchase.

Because every TrophyMark Print is personalized, your order must be created and reviewed before it is sent to production. You'll receive updates as your order moves through the process, and shipping time begins after production is complete.

Yes. Once your TrophyMark Print ships, tracking information will be provided so you can follow your order until it arrives.

If your print arrives damaged, contact us as soon as possible with photos of the damage and packaging. We'll review the issue and work with you to make it right.

Because each TrophyMark Print is created specifically from your photos and information, personalized products generally cannot be returned or exchanged for reasons unrelated to damage or an error with the order. If there's a problem with your print, contact us and we'll work with you to resolve it.

CHANGES AND UPDATES

Yes. If you'd like to update information or photos on your TrophyMark page after it has been created, contact us and we'll help you with the requested changes.

Yes. Additional photos can be added to your TrophyMark page after your original order. Contact us with the photos you'd like to add and we'll help update your page.

Absolutely. If you notice a typo, incorrect detail, or other information that needs to be corrected, contact us and we'll update it for you.

No. The QR code on your TrophyMark Print links to your TrophyMark page, so updates to the page won't require a new QR code or a new print.

The QR code itself doesn't expire. As long as the TrophyMark page it links to remains available, the same QR code will continue to take you to your page.

PRIVACY AND SUPPORT

Anyone with access to your unique QR code or direct page link can view your TrophyMark page. Your page is not intended to be publicly listed or searchable, giving you control over who you choose to share it with.

We won't use the photos, stories, or personal details you submit for your TrophyMark page in public marketing or promotional materials without your permission.

Your photos and information are stored so we can create and maintain your TrophyMark Print and digital page. We take reasonable measures to protect the information you provide and use it only as needed to provide and support your TrophyMark experience.

Your QR code will continue to take you directly to your TrophyMark page. If you need your direct page link again, contact us and we'll help you locate it.

You can reach us through our Contact page if you have questions about an order, your TrophyMark Print, your digital page, or anything else you need help with. We'll get back to you as soon as possible.